01. Orders
Orders are prepared within 1–2 business days. Delivery then takes about 1–3 business days to Cairo & Giza and 2–5 business days to other governorates. The delivery fee is shown at checkout before you pay. See our Shipping & Delivery Policy.
Yes. Before your order is dispatched you can cancel it free of charge by emailing info@10point8.com or sending a WhatsApp message to (+20) 010 8009 6770 with your order number. We refund the full amount to your original payment method. After dispatch, you can use your return rights under our Refund & Returns Policy.
Yes. After a successful payment you receive an order confirmation by email, which serves as your electronic receipt. You can also view all your orders and their details in My Account.
02. Shipping & delivery
We deliver to all governorates of Egypt through trusted courier partners. Remote areas may take a little longer.
How can I track my order?
After dispatch we send you the shipment details by email, SMS or WhatsApp where available. You can also check your order status in My Account or on our Order Tracking page.
Contact us and we will follow up with the courier. If a product arrives damaged, incorrect or defective, we replace it or refund it at no cost to you — please report it within 48 hours of delivery with photos.
03. Payment
We accept Visa and Mastercard cards, Apple Pay and mobile wallets such as Vodafone Cash. Online payments are processed securely by Kashier, an Egyptian electronic-payment provider. Cash on delivery may also be available — if it is, you will see it at checkout.
Yes. You enter your card details on Kashier’s secure, PCI DSS-compliant payment page. We never see or store your card number, CVV or PIN, and your bank may ask you to confirm the payment with 3-D Secure. All prices are charged in Egyptian Pounds (EGP). See our Privacy Policy.
Cash on delivery may be available depending on your address and the order amount. If the option is shown at checkout, you can pay in cash when your order arrives.
04. Returns, refunds & complaints
Yes. You can return eligible items that are unopened and still sealed within 14 days of delivery, and defective or incorrect items within 30 days. For hygiene reasons, opened or used cosmetics cannot be returned unless they are defective. Contact us first to receive a return authorisation. See our Refund & Returns Policy.
Refunds are made through Kashier to the same card, Apple Pay card or wallet you paid with. We start the refund within 7 days of approving your return; your bank or wallet provider usually shows it within 7–14 business days.
Email info@10point8.com or send a WhatsApp message to (+20) 010 8009 6770 with your order number. We aim to reply within 2 business days and resolve every complaint fairly. You can also contact Egypt’s Consumer Protection Agency on hotline 19588. See our Terms & Conditions.