Shipping & Delivery

Last updated: 28 September 2026

This Policy explains where and how we deliver, how long it takes, what it costs and how delivery is confirmed. You accept it at checkout before paying.

1) Delivery areas and couriers

We deliver to all governorates of Egypt through trusted courier partners.
International delivery is not currently offered unless it is shown as an option at checkout.

2) Order processing

Orders are prepared and handed to the courier within 1–2 business days of payment or order confirmation (business days are Monday to Saturday, excluding Sundays and official public holidays).
Some orders may need extra verification to protect you from fraud; we will contact you if so.

3) Delivery times

Cairo & Giza: about 1–3 business days after dispatch.
Other governorates: about 2–5 business days after dispatch.
Remote areas may take longer. Delivery times are estimates and may be affected by courier capacity, public holidays or events beyond our control. If your order will be significantly delayed, we will let you know and you may cancel it for a full refund.

4) Delivery fees

The delivery fee depends on your address and order, and is shown in the order summary at checkout before you pay. Any surcharge for a remote area is shown or confirmed with you before dispatch.

5) Order tracking

After dispatch we send you the shipment details by email, SMS or WhatsApp where available. You can also check your order status in your account or on our Order Tracking page.

6) Proof of delivery

Orders are delivered to the address and recipient given at checkout. The courier records proof of delivery for every shipment — the recipient’s name, the date and time, and a signature, one-time code (OTP) or electronic confirmation.
We keep this proof with your order record and may share it with our payment provider (Kashier) or your bank if a payment dispute arises.
For higher-value orders, the courier may ask for ID or an OTP before handing over the parcel.

7) Address accuracy and delivery attempts

Please give a complete, accurate address and a reachable phone number. The courier may call or WhatsApp you to arrange delivery.
Couriers usually make 2–3 attempts. If delivery fails because of an incomplete address or because you are unavailable, re-delivery fees may apply.
Address changes after dispatch depend on courier rules and may cause delays or extra fees.

8) Inspect your parcel on arrival

Please check your parcel when it arrives and report visible damage, missing items or wrong products within 48 hours so we can investigate with the courier. Your statutory rights for defective or non-conforming goods remain protected.

9) Cash on delivery (if available)

Where offered, cash on delivery may be limited by order value or area, and we may confirm the order by phone before dispatch. Repeated refused deliveries without a lawful reason may lead us to require online payment for future orders.

10) Refused or unclaimed parcels

If a parcel is returned to us because delivery was refused, the address was wrong or incomplete, or repeated attempts failed — and you are not exercising a lawful return right — we may deduct the standard delivery and return fees from your refund, where the law allows. We can re-send the order at your request after the re-delivery fee is paid.

11) Perfumes and aerosols

Some items (such as perfumes and aerosol sprays) are classified as flammable goods. They may need special packing or ground transport and may take slightly longer to arrive.

12) Returns and refunds

Returns and refunds are covered by our Refund & Returns Policy. Eligible refunds are made to your original payment method.

13) Contact

Shipping support: shipping@10point8.com | Phone / WhatsApp: (+20) 010 8009 6770
Address: Al-Ahram Metro Station St., Heliopolis (Masr El-Gedida), Cairo, Egypt — next to Milad Raouf Jewelry

Related policies: Terms & Conditions · Refund & Returns Policy · Privacy Policy · Contact Us