Shipping & Delivery Policy — 10point8

Effective Date: 24/10/2025

1) Service Areas & Carriers

• We ship across Egypt via trusted courier partners. International shipping (if offered) may be limited by product type (see Section 8).
• Our dispatch and delivery timelines are estimates and may vary due to carrier capacity, public holidays, or force majeure.

2) Processing Times

• Order processing: typically 1–2 business days after payment/confirmation (excluding Fridays and public holidays).
• Orders with high risk signals may require extra verification to protect you from fraud.

3) Delivery Timelines

• Cairo & Giza: ~1–3 business days after dispatch.
• Other governorates: ~2–5 business days after dispatch.
• Remote areas may take longer and could incur a surcharge (we’ll notify you before dispatch).

4) Address Accuracy & Delivery Attempts

• Please provide a complete, accurate address and a reachable phone number. We may call/WhatsApp to confirm delivery.
• Couriers usually make up to 2–3 attempts. Missed/failed delivery due to incomplete address or unavailability may incur re-delivery fees.
• Address changes after dispatch are subject to carrier rules and may add delay/fees.

5) Cash on Delivery (COD) — if available

• COD may be limited by order value and location. We may require phone confirmation before dispatch.
• Repeated failed COD deliveries may lead to COD suspension and prepaid-only orders for future purchases.

6) Risk of Loss & Signature

• Risk of loss passes upon delivery to your address or to the carrier where applicable by law.
• For higher-value orders, the courier may require a signature or OTP on delivery.

7) Inspect on Arrival

Please check packages on delivery. Report visible damage, missing items, or wrong products within 48 hours so we can investigate quickly with the courier. Your statutory rights for defective/non-conforming goods remain protected.

8) Perfumes, Sprays & “Dangerous Goods”

• Certain items (e.g., perfumes/aerosols) may be classified as flammable Class 3 dangerous goods. These products may require ground shipping, special packing, and may be unavailable for some air lanes.
• International delivery (if offered) may be restricted or longer for these products. We may split shipments or cancel restricted lines and refund them.

9) International Orders (if offered)

• International customers are responsible for customs duties/taxes and ensuring product compliance in their jurisdiction.
• Transit times exclude customs clearance. Carriers may collect duties at delivery.

10) Failed Delivery, Refusal & Unclaimed Parcels

• If a parcel is returned to us due to refusal, wrong/incomplete address, or repeated failed attempts (and you are not exercising a lawful return right), we may charge standard shipping/return fees or deduct them from a refund where permitted by law.
• We can re-dispatch on request after collecting the re-delivery fee.

11) Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy. Eligible refunds are issued to the original payment method in line with applicable law.

12) Contact & Return Address

Support: shipping@10point8.com — WhatsApp: (+20) 01080096770

Return Address:
القاهرة – مصر الجديدة – محطة مترو الأهرام – بجوار محل ميلاد رؤوف للمجوهرات
(Cairo – Heliopolis – Al-Ahram Metro Station, next to Milad Raouf Jewelry)

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