Terms & Conditions

Last updated: 29 September 2026

1) Acceptance of these Terms

These Terms & Conditions (“Terms”) govern your use of https://10point8.com (the “Site”) and every purchase made through it. By using the Site or placing an order, you agree to these Terms together with our Privacy Policy, Refund & Returns Policy and Shipping & Delivery Policy. At checkout you are asked to confirm that you have read and accepted them before you pay.

2) Who we are

Store / legal name: 10point8 (trading as “10.8”)
Business: online retail of authentic cosmetics, skincare, haircare and personal-care products
Address: Al-Ahram Metro Station St., Heliopolis (Masr El-Gedida), Cairo, Egypt — next to Milad Raouf Jewelry
Country of business: Arab Republic of Egypt
Email: info@10point8.com | Phone / WhatsApp: (+20) 010 8009 6770

3) Eligibility

The Site is intended for people aged 18 or over who can form a binding contract. By ordering, you confirm that you meet these conditions.

4) Your account

You are responsible for keeping your password confidential and for all activity under your account. Do not share your password with anyone.
Tell us immediately if you suspect unauthorised use. We may suspend or close accounts for security, fraud-prevention or breach of these Terms.

5) Products and descriptions

We sell only genuine products that we supply ourselves. Each product page shows its description, price and availability, and we aim to keep this information accurate. Colours may look slightly different on screen, and packaging may vary between batches.
The ingredient list, directions and warnings on the product packaging take precedence over online content. Cosmetics are for external use only; do a patch test first and stop use if irritation occurs. Our content is not medical advice.

6) Prices and currency

All prices are shown and charged in Egyptian Pounds (EGP) and include any applicable taxes unless stated otherwise. Delivery fees are calculated and shown at checkout before you pay.
If your card was issued outside Egypt, your bank may convert the amount into your card currency and charge its own exchange or foreign-transaction fees. These are set by your bank, not by us.
Prices and promotions may change without notice, but a change never affects an order you have already paid for. If a product is listed at an obviously wrong price, we will contact you before processing, or cancel the order and refund you in full.

7) Orders and order confirmation

Placing an order is an offer to buy. After a successful payment you receive an order confirmation by email, which serves as your electronic receipt. You can also view your orders in your account.
We may refuse or cancel an order (in whole or in part) because of stock unavailability, a pricing error, delivery limitations or a suspected fraudulent transaction. If we cancel a paid order, we refund the full amount to the original payment method.
We may limit quantities per customer or per order.

8) Payment methods and payment security

Online payments on the Site are processed by Kashier (Kashier Electronic Payments), an Egyptian electronic-payment service provider that processes payments through its partner banks in accordance with the rules of the Central Bank of Egypt.
We accept Visa and Mastercard debit, credit and prepaid cards, Apple Pay and mobile wallets such as Vodafone Cash. Cash on delivery may also be available for some orders (see Section 10).
Card details are entered only on Kashier's secure payment page, which meets the PCI DSS card-security standard. We never receive, see or store your full card number, CVV, PIN, or your wallet PIN or one-time passwords. Card payments may require 3-D Secure verification with your bank.
Every order is a one-time payment. We do not charge recurring or subscription payments and do not charge a saved card without your separate, explicit consent.
Payments on the Site are only for products sold by 10point8. We do not accept payments on behalf of anyone else, and we do not give cash back or cash advances against a card or wallet.
The charge may appear on your statement under our name or the name of our payment provider.

9) Cardholder responsibility and fraud prevention

By paying, you confirm that the card, Apple Pay or wallet account is yours or that you are authorised to use it, and that the billing details you give are correct.
We, Kashier and the issuing banks run fraud checks. We may request extra verification (for example, ID) before shipping. If it is not provided, we may cancel the order and refund the payment.
Fraudulent activity — including use of stolen cards, identity theft or chargeback abuse — may lead to order cancellation, account closure and civil and/or criminal proceedings. We may share relevant information with Kashier, banks, couriers and the competent authorities to investigate it.

10) Cash on delivery (if available)

Where offered, cash on delivery may be limited by order value or area, and we may confirm the order by phone or WhatsApp before dispatch. Repeated refused or failed deliveries without a lawful reason may lead us to require advance online payment for future orders.

11) Cancelling your order

Before dispatch: you can cancel free of charge by contacting us by email or WhatsApp with your order number. We refund the full amount to your original payment method.
After dispatch: the order can no longer be cancelled, but you can use your return rights under our Refund & Returns Policy.

12) Shipping and delivery

We deliver within Egypt using courier partners. Delivery times, fees and proof-of-delivery rules are set out in our Shipping & Delivery Policy. Delivery times are estimates. Please inspect your parcel on arrival and report visible damage, missing items or wrong products as soon as possible, ideally within 48 hours.

13) Returns, exchanges and refunds

Returns and refunds are governed by our Refund & Returns Policy, in line with Egypt's Consumer Protection Law No. 181 of 2018. In brief: eligible unopened items may be returned within 14 days of delivery, and defective or non-conforming items within 30 days. For hygiene reasons, makeup, care and personal-use products cannot be returned or exchanged — opened or unopened — unless defective, damaged or not as described. Approved refunds are made to the same card or wallet used for payment, through Kashier.

14) Payment disputes and chargebacks

If you do not recognise a charge or have a problem with an order, please contact us first so we can resolve it quickly. If a dispute or chargeback is raised with your bank, we will provide the order, payment and delivery records to Kashier and the bank. To avoid double refunds, we may pause a refund for the same order until the bank resolves the dispute.

15) Promotions, coupons and gift cards

Promotions and coupons are subject to their stated conditions and validity periods, and we may change or end them at any time (without affecting orders already placed).
Returns from bundles or free-gift offers may require returning the full set, or the discount may be recalculated.
Gift cards and store credit are not redeemable for cash unless the law requires it.

16) Reviews and user content

By posting reviews or other content, you grant us a non-exclusive, royalty-free licence to display and use it on the Site and in our marketing. Your content must be lawful and truthful and must not infringe anyone's rights. We may remove content that breaches these Terms.

17) Prohibited use

You must not use the Site unlawfully, attempt to breach its security, scrape its data without permission, give false identity or payment information, or post harmful, offensive or infringing content. You are responsible for losses we suffer as a result of such misuse, to the extent permitted by law.

18) Intellectual property

The Site's content, design and our trademarks belong to 10point8 or its licensors. Product brand names and logos belong to their respective owners. You may not copy or reuse our content for commercial purposes without our written permission.

19) Privacy and electronic communications

We handle your personal data as described in our Privacy Policy and Cookie Policy. You agree to receive service messages about your orders and account by email, SMS or WhatsApp. Marketing messages are sent only with your consent, and you can unsubscribe at any time.

20) Liability

Nothing in these Terms limits your mandatory rights under Egyptian consumer protection law.
To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for an order is limited to the amount you paid for that order.
We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure), such as natural disasters, strikes, government action, epidemics, carrier failures, or power or internet outages.

21) Governing law, complaints and jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt. Please send any complaint to info@10point8.com first — we aim to reply within 2 business days and to resolve disputes amicably. You may also contact Egypt's Consumer Protection Agency (hotline 19588). The courts of Cairo have jurisdiction over any dispute.

22) Changes to these Terms

We may update these Terms from time to time. The current version is always published on this page with its “Last updated” date. The version that applies to your order is the one in force when you placed it.

23) General

If any provision is found invalid, the remaining provisions stay in force. You may not transfer your rights under these Terms without our written consent. These Terms are published in Arabic and English; if there is any inconsistency, the Arabic version prevails.

24) Contact us

10point8 (10.8)
Email: info@10point8.com
Phone / WhatsApp: (+20) 010 8009 6770
Address: Al-Ahram Metro Station St., Heliopolis (Masr El-Gedida), Cairo, Egypt — next to Milad Raouf Jewelry

Related policies: Privacy Policy · Refund & Returns Policy · Shipping & Delivery Policy · Cookie Policy · Contact Us