Terms & Conditions — 10point8

Effective Date: 24/10/2025

1) Acceptance of Terms

Welcome to 10point8 (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of https://10point8.com (the “Site”) and any purchases made through it. By using the Site or placing an order, you agree to these Terms, our Privacy Policy, and our Refund & Returns Policy.

2) Eligibility (18+)

Our Site is intended for individuals aged 18 and above. By using the Site, you represent that you are at least 18 and capable of forming a binding contract.

3) Accounts & Security

You are responsible for your account credentials and all activity under your account.
Notify us immediately of any unauthorized use or suspected breach.
We may suspend or terminate accounts for violations, security, or anti-fraud reasons.

4) Orders & Acceptance

All orders are offers to purchase subject to our acceptance. We may cancel or refuse any order (in whole or part) for suspected fraud, pricing/stock errors, regulatory or delivery limitations.
We may limit quantities per person/household/order and restrict reseller activity.

5) Pricing, Taxes & Availability

Prices, promotions and availability may change without notice. If an error occurs, we may cancel the order or contact you before processing.
Prices may include or exclude taxes as required by law. You are responsible for applicable taxes, duties and fees where relevant.

6) Payments — External Gateway (Paymob) & Cardholder Responsibility

Online payments are processed on external, secure payment gateways (e.g., Paymob). We do not process or store full card numbers, CVV or PIN on our servers; cardholder data is handled on PCI-DSS compliant systems.
Cardholder responsibility: You confirm that the payment method used is yours or you are duly authorized to use it, and that billing data is accurate. You must not use stolen, cloned, or unauthorized cards/accounts.
You authorize the payment gateway to obtain authorizations, perform 3-D Secure or similar checks, and debit/credit your account for purchases, refunds, adjustments and chargebacks.
We may request additional verification (e.g., ID, bank letter). Failure to provide it may lead to order cancellation.

7) Cash on Delivery (COD) — if available

COD may be limited by order value, location, or availability. We may require phone/WhatsApp confirmation before dispatch.
If delivery fails due to inaccurate address, unavailability, or refusal to accept without using your statutory rights, we may withhold future COD and require prepaid orders. Any re-delivery at your request may incur standard courier fees.

8) Shipping, Delivery & Risk of Loss

Delivery timelines are estimates. Risk of loss passes on delivery to your address or, where applicable by law, to the carrier.
You must provide a complete, accurate address and receive the shipment. Address changes or extra delivery attempts may incur fees.

9) Inspection upon Delivery

Please inspect your order on receipt and report visible damage, missing items, or wrong products as soon as possible (ideally within 48 hours) to help us investigate quickly with the courier.

10) Returns, Exchanges & Refunds

Returns/refunds are governed by our Refund & Returns Policy (incorporated by reference). In brief, we follow Egypt’s consumer protection rules (e.g., 14-day no-reason returns and 30-day defective/non-conforming). Hygiene-sensitive cosmetics (opened/used, unsealed, easily consumable) are generally non-returnable unless defective or recalled. Eligible refunds are issued to the original payment method.

11) Product Information, Safety & Allergens

We aim to describe products accurately; colors may vary by screen and batches may differ slightly.
Cosmetics are for external use only. Perform a patch test before full use and discontinue if irritation occurs. Seek medical advice for conditions/allergies.
Ingredients lists, usage and warnings on the product packaging are authoritative if they differ from online content. Always read labels before use and store as directed.

12) Promotions, Coupons, Gifts & Bundles

Promotions/coupons are subject to terms, validity periods and availability. We may modify or withdraw promotions at any time.
Returns from bundles/BOGO/free-gift promotions may require returning the set in full or recalculation of the discount.
Gift cards/store credit are not legal tender, non-interest bearing, not redeemable for cash (unless required by law), and may be subject to expiry and anti-fraud checks.

13) User Content & Reviews

By submitting reviews or content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce and display such content for marketing and operational purposes.
You represent your content is lawful, accurate and does not infringe third-party rights.
Notice & Takedown: If you believe content infringes your rights, contact us with sufficient details; we may remove content while we assess the claim.

14) Prohibited Conduct

Unlawful use; attempting to breach security; scraping/data mining without consent.
Providing false identity or payment data; using stolen/unauthorized cards/accounts; attempting to bypass fraud controls.
Infringing intellectual property or privacy; posting harmful, defamatory or obscene content.

15) Anti-Fraud, Misuse & Enforcement (Civil/Criminal)

We actively monitor, detect and prevent fraud/abuse. We may cancel orders, suspend/terminate accounts, blacklist devices, and share relevant data with gateways, banks, couriers or competent authorities to investigate suspected fraud.
Prosecution: Any fraudulent activity (including payment fraud, identity theft, chargeback abuse, or resale of counterfeit/returned goods) may result in civil and/or criminal proceedings. We reserve the right to seek damages and recovery of investigation, legal and collection costs where permitted by law.

16) Title & Retention of Ownership

Title to products transfers to you only upon successful receipt of cleared payment. Until then, we retain ownership. Risk of loss follows Section 8.

17) Third-Party Services & Links

Payments (Paymob), shipping, analytics and ads involve third parties. Your use of such services may be subject to their terms/policies. We are not responsible for third-party sites/services.

18) Privacy, Cookies & Electronic Communications

Your use of the Site is governed by our Privacy Policy and any Cookie notices/settings (including consent tools).
You consent to receive electronic communications (email/SMS/WhatsApp) for order updates, service messages and account/security notices.
E-receipts and e-invoices may be provided instead of paper copies.

19) International Orders, Customs & Sanctions

For international deliveries (if offered), you are responsible for customs duties, taxes and import compliance in your jurisdiction.
We comply with applicable export control and sanctions laws and may reject/cancel orders to restricted countries, parties or uses.

20) Warranties, Disclaimers & Medical Notice

Except as required by law, the Site and products are provided “as is” and “as available”.
We disclaim all implied warranties to the maximum extent permitted by law. Nothing here limits mandatory consumer rights.
Our content is not medical advice. Consult a healthcare professional for allergies, conditions or treatment.

21) Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or loss of profits, data, goodwill or business interruption arising from your use of the Site or products.
Our total aggregate liability shall not exceed the amount actually paid by you for the order giving rise to the claim.
Nothing excludes liability where it cannot be excluded under law.

22) Indemnification

You agree to defend, indemnify and hold harmless 10point8, its affiliates and personnel from claims, damages, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Site, or violation of law or third-party rights.

23) Force Majeure

We are not liable for delay or failure to perform due to events beyond our reasonable control, including natural disasters, war, strikes, governmental actions, epidemics, supplier/carrier failures, power outages or internet disruptions.

24) Governing Law & Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt. Courts of Cairo, Egypt shall have exclusive jurisdiction over disputes.

25) Changes to the Terms

We may update these Terms from time to time. The latest version will be posted here with an updated Effective Date. Material changes will be notified on the Site and/or by email before taking effect.

26) Notices & Complaints

Official notices may be sent to info@10point8.com. If you believe your rights have been infringed, contact us first; we aim to resolve disputes amicably before escalation.

27) Severability & No Waiver

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in full force. No waiver constitutes a continuing waiver.

28) Assignment

We may assign or transfer our rights/obligations in connection with a merger, acquisition or sale of assets. You may not assign your rights without our prior written consent.

29) Entire Agreement & Language

These Terms, together with our Privacy Policy and Refund & Returns Policy, constitute the entire agreement between you and 10point8 regarding the Site and products. The English version prevails in case of any translation inconsistencies.

30) Contact

10point8
Email: info@10point8.com
Phone/WhatsApp: (+20) 01080096770
Address (Returns & Correspondence):
القاهرة – مصر الجديدة – محطة مترو الأهرام – بجوار محل ميلاد رؤوف للمجوهرات
(Cairo – Heliopolis – Al-Ahram Metro Station, next to Milad Raouf Jewelry)